Privacy Policy.
Blue Root Technology
Last Updated: September 21, 2025
1. Introduction
Welcome to Blue Root Technology. We are committed to protecting the privacy and security of our clients' and their users' data. This Privacy Policy is entered into between Blue Root Technology ("Blue Root," “Company,” "we," "us," or "our") and you, the client ("Client," "you," or "your"). The policy outlines our practices and procedures on the collection, use, disclosure, and protection of information that we process in the course of providing our Managed IT Services including support, network management, security, and cloud solutions ("Services").
This policy is designed to help you understand what information we collect, why we collect it, how we use it, and how you can update, manage, export, and delete your information.
2. Information We Collect
We may collect and process the following categories of information:
Client Information:
Contact Information: Names, email addresses, phone numbers, and physical addresses of our clients' representatives.
Billing Information: Payment details and billing addresses necessary for processing payments for our services.
Contractual Information: Agreements, service level agreements (SLAs), and other documents related to the services we provide.
User Information:
Contact Information: Names, email addresses, and phone numbers of our clients' end-users who may contact us for support.
Hardware and Software Information: IP addresses, device identifiers, hardware models, operating systems, credentials, and other technical information about the devices and systems we manage or support.
Usage Data: Information about how our services are used, including log files, access times, and performance data.
Website Information:
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities on our website. This may include, but is not limited to, your IP address, browser type, and pages visited. You may opt out of collection of cookies and tracking when visiting our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Manage Our Services:
To deliver, maintain, and improve our services.
To provide technical support and respond to your inquiries.
To manage your account and process payments.
To Communicate With You:
To send you important notices, such as updates to our services or changes to our terms and policies.
To provide you with marketing and promotional materials, which you may opt-out of at any time.
For Security and Compliance:
To protect the security of our services and our clients' data.
To comply with our legal and regulatory obligations.
4. How We Share Your Information
We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:
With Our Service Providers: We may share your information with third-party vendors and service providers who assist us in providing our services, such as data storage, payment processing, and customer support. These providers are obligated to protect your information and are not authorized to use it for any other purpose.
For Legal Reasons: We may disclose your information if we believe it is necessary to:
Comply with a law, regulation, legal process, or governmental request.
Enforce our agreements, policies, and terms of service.
Protect the rights, property, reputation, or safety of Blue Root Technology, our employees, our clients, or the public.
In Case of a Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5. Data Security
We have implemented administrative, technical, and physical safeguards to protect your information from unauthorized access, use, and disclosure. These measures include:
Encryption: We use encryption to protect sensitive information when stored and transmitted online.
Access Controls: We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
Regular Security Assessments: We regularly review our security practices to ensure that they are up-to-date and effective.
Notification of Data Breach: We will notify the client of any known data breach involving client’s personal information in accordance with the New Jersey Identity Theft Prevention Act (N.J.S.A. 56:8-161 et seq.).
6. Your Rights and Choices
You have the following rights concerning your personal information:
Access and Correction: You may request access to the personal information we hold about you and request that we correct or update it.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Deletion: You may request that we delete your personal information, subject to certain exceptions, including but not limited to, backups, data related to the continued operations of the Company, or where not technically possible.
Opt-Out of Communications: You can opt-out of receiving promotional, marketing, or other non-essential correspondence from us by following the unsubscribe instructions in those materials.
7. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected. These purposes primarily include implementing, administering, and managing your participation in the Managed IT Services.
In addition, we will retain your personal information as required to comply with our legal or regulatory obligations, such as those related to tax and securities laws.
When your personal information is no longer necessary for these purposes, we will remove it from our systems. This means that even if you request deletion as outlined in section 6, we may be required to retain certain information to satisfy our legal or regulatory obligations.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information or seek consent from an authorized parent or guardian.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are made, we will post the new Privacy Policy on our website and update the "Last Updated" date. If you are currently covered by an active Service Agreement, we will provide written notice of any material changes. It remains the Client's responsibility to regularly review the current version of this Privacy Policy on our website to stay informed of any changes. Changes to this Privacy Policy do not terminate any ongoing Service Agreement, and the updated Privacy Policy will apply to all Services provided under active Service Agreements from the date specified in the updated Privacy Policy or notice.